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Facial Skincare Products Body Skincare Products Kits and Gifts 
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How do I contact Customer Service? You can reach us by phone, email and mail. You can find our full contact information on our Contact Us page. BACK TO TOP What credit cards do you accept? We accept VISA, MasterCard, American Express and the Discover Card. BACK TO TOP How long will it take to receive my order? Most orders are processed within 48 hours. Orders are processed Monday through Friday. Orders placed on Saturday and Sunday will be processed the following Monday. Most orders shipped via Standard Service are processed and shipped in 1-2 business days, depending on product availability. Second Day orders placed before 3pm ET will be processed and shipped the same day, depending on product availability. Overnight orders placed before 3pm ET will be processed and shipped the same day, depending on product availability. BACK TO TOP Can I track my order? Upon shipment of an order, Terralina™ will send out a shipment confirmation email with tracking information and links to that information. BACK TO TOP Do you charge sales tax? Terralina™ is required by law to collect sales tax on orders shipped to New York or New Jersey. BACK TO TOP Is it safe to order online? Our website ordering process is safe and secure. We take security very seriously. All sensitive or personal information is encrypted and transmitted over a secure connection. We also take credit cards over the phone if you would prefer this method. BACK TO TOP What is your return policy? We want you to be 100% satisfied with our product. Terralina products are backed by a 30 day money-back guarantee. Just try our product for 30 days. If you are not totally satisfied with the results, simply return the product within 30 days for a complete refund of the purchase price (less shipping and handling). We do not pay for return shipping. We provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.). Please email us at customerservice@terralina.com or call 1-800-510-8261 and include your order number, name of the product, and whether you prefer a refund or a replacement order. Please include your receipt and reason for returning the product(s). This will help expedite a credit on your account. Shipping and handling charges are not included in refunds. All returns and exchanges should be shipped to: Terralina Natural Beauty Innovations, LLC Returns Department 14 Henderson Drive West Caldwell, NJ 07006 BACK TO TOP What shipping methods do you offer? We ship via UPS Ground, 2-day, and Overnight services within the 48 contiguous United States. We ship only UPS 2-day and Overnight to Alaska, Hawaii and Puerto Rico. BACK TO TOP What are your shipping rates? Please note that these are our "default" shipping rates and are subject to change based on promotions.
BACK TO TOP What are your gift wrap options? At Terralina, we offer elegant, earth-friendly gift packaging. Simply select the appropriate gift packaged item and it will be added to your order.  Individual products - except for the Facial Moisturizer jar if purchased by itself -
will be gift packaged in lovely, re-usable organza pouches.The Facial Moisturizer purchased individually is presented in a white box tied with
purple ribbon. Made of 100% post consumer recycled, chlorine-free processed carton, this custom box is Forest Stewardship Council Certified, which ensures the responsible treatment of forest resources in its production.Gift sets will be gift packaged in a reusable natural wheat basket-tote with cutout
handles. This attractive presentation is completed with purple tissue and elegant purple tulle ribbon. Terralina under-packages, and uses recycled, recyclable, and re-usable materials, whenever possible. For more information please visit our Environmental Efforts section. BACK TO TOP HOW IS TERRALINA DIFFERENT FROM OTHER NATURAL PRODUCTS? We love that the desire to be natural has inspired many different naturally based skincare lines. However, a skincare line that has natural ingredients doesn't mean it's necessarily good for you - all natural products are not created equal. Some natural ingredients are quite harsh and irritating. Many natural brands contain allergens, such as peanut oils and citrus extracts. BACK TO TOP ARE THERE INGREDIENTS TERRALINA AVOIDS? Absolutely. Terralina was formulated with healthy living in mind, and was deliberately created without harsh or potentially harmful ingredients. It has no parabens, PEGs, ethoxylates, glycols, acrylates, mineral oils, silicones, or artificial fragrance. BACK TO TOP HOW NATURAL IS TERRALINA? Every Terralina product is at least 98.85% natural. The ingredients found in Terralina’s formulas are either completely natural or derived from natural ingredients. The natural processes used to obtain the ingredients used in Terralina products use minimal processing. The purity of the ingredients is maximized without compromising the integrity of the ingredients. BACK TO TOP WHAT ARE THE NON-NATURAL INGREDIENTS USED IN TERRALINA? To ensure the integrity of its formulas and prevent any possible contamination, Terralina has chosen to formulate its products with three ingredients used as preservatives: Potasium Sorbate, Ethyhexylglycerin, and Phenoxyethanol. These ingredients are used as alternatives to the use of harsh alcohol or controversial synthetic ingredients, such as parabens. BACK TO TOP WHY IS TERRALINA SO EFFECTIVE? Terralina is highly effective because it fights the damage caused by free radicals by using a variety of natural antioxidants. Olive oil, our predominant ingredient, is rich in tyrosol, an essential antioxidant. Our Olive Leaf Extract is rich in oleuropein, a highly effective antioxidant polyphenol. We complement these ingredients with organic white tea and oat extracts, both of which show a remarkable effect not only as antioxidants but also as anti-irritants, essential for helping to calm the skin. Organic white tea extract is made from less mature leaves than green tea and has undergone less processing. White Tea contains very high levels of polyphenolic antioxidant compounds known as catechins and most especially epigallocathechin gallate or EGCG. With Terralina, the destructive effects of free radicals don't have to be inevitable. BACK TO TOP |
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